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At Mscoco Hair, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at admin@mscocohair.com, and we'll prioritize responding within 24 hours.

1. Order Cancellation

1. You can cancel your order before your items shipped out. And we will refund full of your money.

2. Once your order has been shipped, please contact our customer service in the first time, our customer service will help you to solve the problem..

Tip: To ensure the correct items are ordered, we suggest that you read the products detailed description carefully before ordering. If unsure, you can send us an email to admin@mscocohair.com

2. Order Returns

Your satisfaction is our goal. If you are unhappy with your purchase, please make sure to contact us with email at first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace(uncut), original curl pattern(undispersed), and still have the original package & gifts attached.

Please feel free to return any eligible item within 30 days of receiving your original order.

After the return request has been authorized, the items can be shipped back to the return address we provide you. Once the returned item is received and inspected without any problem, refund will be processed to the previous payment account. (If you need exchange item, please explain on the return email,once the returned item received will arrange shipping you new item.).