FAQ

Q: How often do I clean my wig?

A: If worn daily for 10 to 12 hours a day, we would suggest you wash it once every 10 to 14 days. But, there are factors that could change this, depending on the individual wearer, the type of styling products used, or the environment in which the wig is worn. You, personally, will be the judge of when it needs to be cleaned.

Q: How do I store my wig?

A: The best way to store your wig is on a Wire Wig Stand or Wig Perch Wig Stand. This will keep your wig fresher and maintain its style between wearings. Keep your wig in a clean place, away from dust, sources of high heat, and excessive humidity. Never enclose in a box or plastic bag (except while traveling).

Q: What is the advantages of hot sale HD lace wig?

HD lace is more light, soft and delicate, more perfectly blended into our skin, making the hairline more invisible.

Q: What about cutting, re-setting, and coloring my wig?

A: We recommended that any cutting, coloring, or rinsing, as well as permanently re-curling of your wig if you don’t have any experience, should be done by us or another trained professional.

Q: Will this hair hold curls well?

A: Yes! Our hair can hold curls beautifully! We have some tips below:
1. Find the correct temperature for hair curling. We will suggest you raise the temperature little by little to test it out.
2. Time control is very important, we will suggest let the wand/curly sit on the hair for around 8~10 seconds with proper temperature.
3. Apply some hair spray will keep the curl pattern durable for the whole day.

Q: Do you offer wholesale?

A: Yes, we do wholesale, plz send inquiry to our email: admin@mscocohair.com or add our WhatsApp: +86 177 3478 3976

Q: How do I pay for my order?

A: We accept two payment methods online, one is credit card, both visa card and master credit card are allowed. The other one is PayPal, you will be directed to the PayPal login page straight forward.

Q: Can I pay through Paypal with my credit card?

A: Yes, you can choose the PayPal option and you will be asked to fill in your credit card information to fulfill the transaction.

Q: Do you guarantee delivery time?

A: Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you to make orders 4 days in advance thus you will have sufficient time for shipping. And normally shipping takes 2-5 working days to the US. and 2-7 working days to other countries.

Q: What if my order delivery was delayed?

A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Q: Is there any hidden charges to my order?

A: Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different from the price of the product, but it’s only less than 0.5% of the total price.

Q: I have bought something but seen it at a different price on your website.

A: As an online business we act much faster in adjusting our prices in response to trends, stock, and demand from customers. It’s our general view not to refund the difference.

Q: What should you do if your problem can’t be solved in this page?

A: Please contact our online customer service freely, email: admin@mscocohair.com.

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