Q:How do I pay for an order?
A:To pay for your order on mscoco mall, follow the steps below:
Q: What types of payment do you accept?
A: We accept the following payment methods:
Q: How can I track my order?
A: Here is how you track your order:
Q:I can't track my order using the tracking number provided. What can I do?
A:If you can't track your order using the tracking number provided:
Q: How long will it take to receive my order?
A: Normally the package can be delivered with 3-5days, The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address.
Q:Is there any custom duties
A: Custom duties depends on your country custom policy, we usually put low value on the invoice to avoid the potential tax. You can also tell us the value you want to declare when you place order.
Hair Care and Usage
Q: How many bundles do I need?
A: Normally 3-4 bundles are enough for a full head, if the length reaches 20 inch, I suggest you can order 4 bundles. Or you can also combine a closure or frontal to make a full head.
Q: Does the hair have a bad smell?
Promise no corn-chip chemical smell. Our hair is 100% chemical-free. We not only care about beauty but also our customer's health! But we do cowash the hair in production process, so it may have a little shampoo smell.
Q: Can the hair be colored or bleached?
A: yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
Q: Will the hair be shedding or tangle?
A: A: Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.
Q: What type of hair care products should I use?
A: Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time. Recommended shampoos and conditioners: Pantene PROV For treatment and every day use: Olive Oil Hair Polisher.